Returns & Exchanges

At Shelter Institute, we stand behind the quality of our tools and home goods. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely pack the unused items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.